Smart travel search

Give recommendations as good as an expert travel agent using artificial intelligence. Recommendations should be able to correctly predict what the users want and offer that in one single search

Customers spend a lot of time planning and researching their vacations. For each click you risk losing them to a competitor’s site. The challenge is that there are so many variables that are important to people that it simply takes a lot of time to find a destination and a hotel etc. that matches all the needs and wants.

On the other side it is also complex for travel companies to handle the complexity and they often end up with solutions providing zero results.

Before the internet people went to regular travel agents and got their recommendations there. People could easily express their needs, wants and constraints and the travel agent would recommend the best possible match.

With new powerful technology it is possible to come closer to the experience people get from a professional travel agent but with the added benefit of Internet technology.

Smart solutions can handle a range of challenges:

  • Optimizes a complex buying process
  • Predicts the best possible match
  • Handles conflicts
  • Allows the customer to express their taste, needs, desires etc. in a detailed way
  • Enables an innovative user experience

Smart travel solution

The solution is to create an interactive travel assistant or recommendation solution which will profile what the customer is looking for, what needs, wants and constraints they have and have the system match it up to the best possible destination.

The same model is possible for hotel rooms too.

By creating a solution like this it is possible to bring some of the experience of the professional travel agent online and give high quality recommendations to Internet customers too, with the added benefits of digital technology.

From a user experience perspective the user can express themselves in an interactive way that is simple and fast.

An added benefit to the travel company is the vast amount of new information they can get from interaction data on what the users want, need and desire. 

Benefits

The benefits are very clear. By providing a solution that can handle the complex user profiles and offer high precision recommendaitons in one single search, there is a lot less risk the customer will click away to a competitor. The high precision and relevance offers a much better user experience than hours of researching for the perfect vacation. The speed makes it possible to focus the sales efforts on up-selling or cross selling instead.

Expertmaker offers several clear benefits for the travel industry:

  • Great interactive, fast experience
  • Never zero results
  • Increase conversion
  • Improve customer satisfaction
  • Improve cross-selling and up-selling

Expertmaker product

Expertmaker offers a complete product suite to create smart travel solutions and virtual assistants:

  • It offers very powerful Artificial Intelligence technology
  • The product is very flexible and can handle very complex problems
  • It is easy to plug it into your back end systems as well as existing storefront, CMS, etc.

More.

Concepts

With Expertmaker you can build a great solutions for your customers:

  • High precison travel search
  • Travel guide (build an assistant that keep track of the customers profile. It can give advice and alert the customers to opportunities)
  • Interactive recommendations (build a high precision recommendation solution that finds travel products based on taste and needs) 
  • Automatic recommendations (support the customer with intelligent matching for up-sell and cross-sell)